Each client’s appointment is very important to us! We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service & professionalism that they deserve when they book with us.
Cancellations
We understand that sometimes situations come up that require you to change your plans! If you cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
•Cancellations & Rescheduled Appointments without 24 hours notice will incur a cancellation fee of 50% of the service price with credit/debit card on file.
•Missed Appointments (No-Shows) will be charged 100% of the service price with the credit/debit card on file. This fee is non-refundable & can not be put toward any future services.
Late Arrivals
We understand that you have a busy schedule! We allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late, we will reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “No-Show” and you will be charged 100% of the service total with credit/debit card on file.
Agreement
By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation/no-show & late policy and agree to be bound by the terms and conditions stated above. We appreciate your understanding & cooperation as this policy helps our stylists manage their schedules effectively & continue to provide quality service for every guest.
Cancellations
We understand that sometimes situations come up that require you to change your plans! If you cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
•Cancellations & Rescheduled Appointments without 24 hours notice will incur a cancellation fee of 50% of the service price with credit/debit card on file.
•Missed Appointments (No-Shows) will be charged 100% of the service price with the credit/debit card on file. This fee is non-refundable & can not be put toward any future services.
Late Arrivals
We understand that you have a busy schedule! We allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late, we will reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “No-Show” and you will be charged 100% of the service total with credit/debit card on file.
Agreement
By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation/no-show & late policy and agree to be bound by the terms and conditions stated above. We appreciate your understanding & cooperation as this policy helps our stylists manage their schedules effectively & continue to provide quality service for every guest.